![]() This is especially important due to the nature of deskless work and the challenges that it brings in terms of working in different locations and languages. This includes what information newcomers are expected to go through on their own and by when this should be done. It is also important that the organization clearly conveys their expectations to new frontline hires. With tools like GuavaHR, a personalised e-learning sequence can be created for each new frontline employee to ensure that they cover all the necessary information right at the start. safety and security rules, compensation and benefits information, vision and mission), while with other information it may simply be enough to know where to find it in case of future need. It is likely that some information will be key for employees to go through in their first week(s) of employment (e.g. An onboarding checklist that is tailored to your organization’s deskless employees can be a useful tool to ensure that all the necessary information is conveyed to the newcomer. Overall, this means that the person responsible for informing onboarding processes should have the appropriate skills and awareness to be specific in their communication with new hires. GuavaHR), but also the specific folders (e.g. For example, they should not only mention the database where information can be found (e.g. When the employer communicates where new frontline employees can find information, it is important that this is done in a highly specific manner. ![]() Having a designated ‘onboarding buddy’ or a member of the HR team walk the newcomer through the most important information, as well as explain the way information is organized can be extremely helpful. This includes everything from information about payrolls and vacations to standard operating procedures and task instructions. What Should You Keep in Mind When it Comes to Informing Practices? Clear & Specific Informing PracticesĪn essential aspect of informing practices is that the frontline employees in your organization should have a clear understanding of where to find any information that they may need throughout their time working there. To do all of this successfully, choose a tool that enables you to store and share documents, organize e-learning and set up deadlines and calendar events in a manner that best suits your organization’s needs. presenting newcomers with documents to read,Įach of these activities or tasks should also be followed with knowledge checks to ensure that your informing practices are helping your new frontline staff achieve their onboarding goals.This can be done in a variety of ways, including but not limited to: Informing practices should convey any important information that new hires will need to complete their job tasks or become familiar with the company in general. This will help them feel more confident and well-prepared, especially as frontline employees may not always have a fast and easy way to contact someone in case of doubts.ĭeskless employees are also often scattered in terms of physical location and are more likely to speak different languages, which can cause further challenges for communicating important information. Being introduced to new information and knowing where to refer back to in case of doubt can be a comforting tool for new frontline hires. ![]() Informing practices are important because they will help newcomers feel more prepared taking on new tasks. In this article, we will focus on informing practices, which include all the activities that new frontline hires go through during onboarding that are intended to help them acquire the necessary information to better adjust within the organization. Taking this structured approach to setting up your virtual onboarding programme can be a helpful way of ensuring that your new frontline hires are able to find their place in your organization with ease. Their framework suggests that onboarding should focus on three types of practices: informing, welcoming and guiding. When it comes to virtual onboarding practices, considering the Inform-Welcome-Guide (IWG) framework developed by Klein and Heuser 1 can be a good start.
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